Shipping & Delivery Policy – Odrr Business

Effective Date: 1st April, 2025

Odrr Business, operated by Singhal Infosystems Pvt. Ltd., supplies IT products to retailers, corporates, and business buyers across India. This policy outlines the shipping and delivery terms specifically for B2B orders.

Contents

• 1. Shipping Coverage
• 2. Order Processing Timeline
• 3. Dispatch Guidelines
• 4. Delivery Timelines
• 5. Shipping Charges (B2B)
• 6. Order Tracking
• 7. Delivery Protocol (B2B)
• 8. Damaged, Tampered, or Missing Items
• 9. Bulk Shipment Delays
• 10. Delivery Refusal

1. Shipping Coverage

We deliver B2B orders across India through:

• Courier services
• Surface cargo
• Freight partners (for bulk or heavy loads)

Shipping availability depends on pin code serviceability and product type.

2. Order Processing Timeline

B2B orders undergo verification and warehouse coordination.

Processing time: 24–72 hours, excluding Sundays and public holidays.

Processing may take longer for:

• Bulk orders
• High-value shipments
• Credit-facility purchases
• Special procurement items

3. Dispatch Guidelines

Dispatch occurs only after:

• Order verification
• Warehouse allocation
• Completion of invoices and packing
• Approval of credit terms (if applicable)

Dispatched orders cannot be modified or cancelled.

4. Delivery Timelines

Delivery time depends on:

• Shipment type (air/ground/surface)
• Weight and volume
• Destination location
• Courier or freight partner capacity

Typical timelines:

• Metro Cities: 3–5 working days
• Tier 1 & Tier 2 Cities: 4–7 working days
• Remote / ODA Areas: 7–12 working days

Bulk loads and pallet shipments may take additional days.

5. Shipping Charges (B2B)

Shipping fees for B2B orders vary based on:

• Order weight
• Dimensions
• Quantity
• Warehouse and courier selection
• Business buyer tier

Freight charges may apply for large-volume shipments. Check final pricing on the checkout page.

6. Order Tracking

Once shipped, business buyers receive:

• Tracking number
• Courier/freight partner details
• Tracking link

Tracking updates may take longer for surface or bulk cargo.

7. Delivery Protocol (B2B)

Businesses must ensure:

• Availability of warehouse staff for receiving goods
• Proper unloading arrangements
• Verification of cartons at the time of delivery

Extra charges may apply if:

• Delivery is attempted after business hours
• Additional manpower or unloading support is required

8. Damaged, Tampered, or Missing Items

For B2B consignments:

• Inspection must be done at the time of delivery
• Any issue must be reported within 24 hours
• Unboxing video and packaging photos are mandatory

Claims without proof may be rejected.

9. Bulk Shipment Delays

Delays may occur due to:

• Highway restrictions
• Heavy load traffic
• Local entry rules
• Strikes or logistic challenges

Odrr Business will assist but is not responsible for third-party delays.

10. Delivery Refusal

If a business refuses to accept delivery without valid reason:

• Round-trip freight charges may be applied
• Certain buyers may lose credit or tier benefits
• Repeated refusals may result in account suspension

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Odrr Business • Shipping & Delivery Policy • Effective: 1st April, 2025