Cancellation & Refund Policy – Odrr Business

Effective Date: 1st April, 2025

This Cancellation & Refund Policy applies to all business buyers purchasing through Odrr Business, operated by Singhal Infosystems Pvt. Ltd. B2B transactions involve bulk procurement and therefore follow stricter guidelines.

Contents

• 1. Order Cancellation (B2B)
• 2. Return & Replacement (B2B)
• 3. Non-Returnable Categories
• 4. Refund Process
• 5. Penalties & Deductions
• 6. Contact for Claims

1. Order Cancellation (B2B)

a. Before Confirmation / Dispatch

• Orders may be cancelled only before dispatch, subject to approval.
• Once an order is processed, packed, or invoiced, cancellation may not be possible.

b. After Dispatch

Orders cannot be cancelled after dispatch under any circumstances.

2. Return & Replacement (B2B)

Important: B2B orders are generally not eligible for return or refund because products are purchased for business use, resale, or bulk procurement. However, returns/replacements may be allowed only under the following cases:

a. DOA (Dead on Arrival)

• Must be reported within 24–48 hours of delivery.
• Mandatory unboxing video.
• In many cases, brands require DOA certification from an authorized service center.

b. Wrong Product Supplied

• Must be reported within 24 hours.
• Product must be in unused condition with all accessories.
• After verification, replacement will be shipped if stock is available.

c. Physical Damage

• Must be reported within 24 hours.
• Unboxing video is mandatory.
• Subject to approval after inspection.

d. Manufacturing Defects

These are handled directly by the brand under warranty terms, not by Odrr Business.

3. Non-Returnable Categories

• Products sold under special pricing or bulk deals
• Open-box, clearance, or demo products
• Software, licenses, digital keys
• Products damaged due to mishandling by buyer
• Consumables or accessories without original packaging
• Any product after installation or tampering

4. Refund Process (If Eligible)

Refunds are provided only if:

• A DOA or wrong product case is approved
• Replacement stock is unavailable
• Product passes quality inspection at the warehouse

Refunds will be processed within 7–10 working days to the original payment method or as a credit note, depending on business terms.

5. Penalties & Deductions (B2B)

• Wrong address provided
• Order cancellation after invoicing
• Failed delivery attempts due to buyer unavailability
• Packaging damage caused by buyer

6. Contact for Claims (B2B)

For DOA, replacement, or claim requests:

• Email: support@odrr.in
• Phone: Submit your request through odrr.ai chatbot

Include:

• Order ID
• Business details
• Unboxing video
• Images of product & packaging
• Detailed description of issue

---

Odrr Business • Effective: 1st April, 2025